The enterprise customer communications management market is anticipated to grow around 11% annually through the period of 2020 to 2030, due to increasing adoption of cloud-based solutions by small and medium enterprises. A cloud-based business model allow payment options for the services rendered, sans any hassles. An inevitable benefit for businesses is that, a cloud-based model increases revenue along with enhancing business and customer relationships. As a result of cloud-based revenue models, there will be higher demand for enterprise customer communications management platforms and services from small and medium enterprises over the coming years.
Key Takeaways from Enterprise Customer Communications Management Market Study
- Most companies are switching from manual systems to integrated solutions that manage all quality-related processes and data in a comprehensive solution.
- Rising focus of large- and medium-sized enterprises on delivering a personalized experience to their customers and improving customer satisfaction as well as customer loyalty is resulting in increased demand for enterprise customer communications management platforms.
- Countries across the globe such as Germany, India, China, the U.S., Japan, Brazil, the U.K., and Russia are witnessing changes at a faster pace, owing to the significant adoption of modern technologies such as cloud and big data.
- Many countries are undergoing digitalization across all industry verticals, and the governments in these countries are taking initiatives to promote digital and technological growth, which is resulting in rapid adoption of enterprise customer communication management software.
- With the ongoing Covid-19 pandemic, the enterprise customer communications management market is witnessing higher demand for cloud-based solutions.
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“Enterprises are able to communicate with customers through a broad range of media and output, including SMS (short message service), documents, web pages, and emails. Hence, the adoption of enterprise customer communication platforms is expected to be driven by the availability of virtual interaction points, as this reduces manual efforts for enterprises, thereby reducing workforce requirement,” says a PMR analyst.
Companies covered in Enterprise Customer Communications Management Market Report
- Newgen Software Technologies Limited
- Adobe systems, Inc.
- Cincom Systems, Inc.
- Doxee S.p.A.
- OpenText Corp.
- Oracle Corporation
- Pitney Bowes, Inc.
- Xerox Corporation
- ISIS Papyrus Europe AG
- Crawford Technologies
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